refund policy


assured service

 

Refund Policy

Returns

Our refund processing Period generally takes between 14-30 days. We aim to have all refunds resolved within the first 14 days of this period.
We must be notified within the first 48hrs of you receiving your product if the product is damaged in anyway. You can do this by sending us an e-mail or contacting us by telephone. Thereafter, you will have 12 days to return the product. Once your product has been received we aim to have your refund processed within 14 days of receiving the damaged product, meaning your refund processing period will not exceed 30 days.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase. This can be scanned and sent to us via dropbox or e-mail along with pictures or a short video of product .

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, we will need a brief video showing damage to item before partial refund can be released.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or a suitable method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@smashptwellbeing.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@smashptwellbeing.com and send your item to: Mr Stephen K Hamilton, 24hr Personal Training Limited, 71-75 Shelton street, Covent Garden, London WC2H 9JQ, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping
To return your product, you should mail your product to: Mr Stephen K Hamilton, 24hr Personal Training Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

It will be your responsibility to use a trackable shipping service or purchasing the appropriate shipping insurance for really expensive items you plan to return.

SmashPT Team